Shipping policy

Shipping Policy

Last Updated: November 15, 2026

At Wishtide, we are committed to providing a smooth, reliable, and transparent shopping experience. We understand how important it is for your order to arrive safely and within the expected delivery timeframe.

This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through our official website, https://wishtide.store.

Please review the following information before placing your order.

1. Order Processing Time

Once your order is placed and payment has been successfully confirmed, our team begins preparing your items for shipment.

Order processing may include payment verification, product preparation, quality inspection, packaging, and fulfillment arrangements.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

For products that are customized or made to order, additional production time may be required before shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note: Total Delivery Time = Order Processing Time + Shipping Transit Time.

2. Shipping Destinations and Estimated Delivery Times

Wishtide provides shipping to destinations supported by our available shipping services.

The shipping options available for your order depend on your delivery location, product eligibility, and the services offered during checkout.

Estimated delivery times may vary based on:

Destination country or region.
Product availability and preparation time.
Shipping method selected at checkout.
Carrier operations and transportation schedules.
Customs clearance procedures, where applicable.
Seasonal demand, weather conditions, or unexpected disruptions.

Available shipping methods, rates, and delivery estimates will be displayed during checkout when provided by the applicable shipping service.

Delivery estimates are calculated from the relevant order processing and shipping periods.

Please note that shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

We make reasonable efforts to fulfill orders within the communicated timeframe and will assist customers if unexpected delays occur.

3. Shipping Rates and Charges

Shipping costs are determined based on your delivery destination, package characteristics, and available shipping methods.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the shipping destination and services available for your order.

Any free shipping offers or promotional shipping discounts will be subject to the conditions displayed on our website at the time of purchase.

Wishtide does not add undisclosed shipping charges after an order has been completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when supported by the carrier.

Tracking details may include:

Your order number.
Your shipment tracking number.
The shipping carrier or tracking service.
A link to check your package's delivery status.

Please allow approximately 24–48 hours after shipment for tracking information to become available or update in the carrier's system.

If your tracking number does not display information immediately, it may simply mean that the carrier has not yet updated its tracking records.

If your tracking information remains unavailable or does not update for an extended period, please contact us at support@wishtide.store.

Our customer support team will assist you in checking your order status.

5. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

Possible causes of shipping delays include:

Increased order volumes during holidays or promotional periods.
Severe weather conditions or natural disasters.
Carrier transportation or logistics disruptions.
Customs processing delays.
Incorrect or incomplete shipping information.
Unexpected production or fulfillment issues.

If your order has exceeded the estimated delivery timeframe, please contact support@wishtide.store with your order number.

We will investigate the issue, review available tracking information, and contact the shipping carrier when appropriate.

If an order cannot be delivered within the timeframe required by applicable law, we will provide any cancellation or refund options to which you are entitled.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify the following details before placing your order:

Recipient's full name.
Street address and apartment number, if applicable.
City, state, and postal code.
Country of destination.
Contact phone number, where required.

If you discover an error in your shipping information, please contact us immediately at support@wishtide.store.

We will make reasonable efforts to update your address before your order is shipped.

However, changes cannot be guaranteed once an order has entered processing, production, or shipment.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply if redelivery is requested.

We will review the situation and advise you of the available options.

Nothing in this section limits your legal rights where a delivery issue results from an error attributable to Wishtide or its fulfillment partners.

7. Lost or Missing Packages

At Wishtide, we understand how concerning it can be when an order does not arrive as expected.

If your package appears to be lost or has not arrived within the estimated delivery period, please contact our customer support team.

When reporting a missing package, please provide:

Your order number.
Your full name.
The email address used during checkout.
Your shipping address.
Any available tracking information.

Our team will review the shipment details and investigate the issue with the shipping carrier when necessary.

If your package is confirmed lost in transit before delivery, we will provide an appropriate resolution, which may include a replacement or refund.

All cases will be handled in accordance with applicable consumer protection laws.

8. Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking the following locations:

Your mailbox, porch, or designated delivery area.
Building reception or package storage areas.
Household members or neighbors who may have accepted the package.
Delivery notifications or instructions provided by the carrier.

If you are still unable to locate your package, please contact us at support@wishtide.store.

We will review the available delivery information and assist with an investigation where appropriate.

A package being marked as delivered does not automatically remove any legal rights you may have concerning undelivered goods.

9. International Shipping and Customs

International shipping may be available for eligible products and supported destinations.

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.

Where applicable, import duties and taxes not collected during checkout may be payable by the recipient, subject to local laws and the shipping terms disclosed at purchase.

Customs clearance procedures vary between countries and may affect delivery times.

Wishtide cannot control the processing schedules or inspection decisions of customs authorities.

Customers are responsible for complying with applicable import requirements in their destination country.

If your international shipment experiences a customs-related issue, please contact our support team for assistance.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur because of different product preparation requirements, fulfillment locations, packaging needs, or production schedules.

If your order is shipped in multiple packages, each shipment may arrive on a different date.

Separate tracking numbers may be provided when available.

If you receive only part of your order, please review your shipping confirmation emails for additional shipment details.

11. Damaged, Defective, or Incorrect Deliveries

We take care to ensure that orders are prepared and shipped correctly.

However, if you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

We request that customers report these issues within 30 days of receiving their orders.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging, if relevant.

Once we receive your information, our team will review the situation and determine the most appropriate resolution.

For verified damaged, defective, or incorrect products, we may offer a replacement, exchange, or refund without additional charges.

Your statutory consumer rights remain unaffected by this reporting request.

For complete information regarding eligibility and refund procedures, please review our Return and Refund Policy.

12. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before processing, production, or shipment begins.

Once an order has entered production or has been shipped, modifications or cancellations may no longer be possible, subject to applicable consumer rights.

Personalized or made-to-order products may have additional cancellation restrictions once production begins.

Any eligible return or refund request will be handled according to our Return and Refund Policy.

13. Contact Information

If you have questions about shipping, delivery times, tracking information, missing packages, or any other order-related concerns, please contact our customer support team.

Store Name: Wishtide

Business Entity: LATEFA BANCA KING LLC

Website: https://wishtide.store

Email: support@wishtide.store

Phone: +1 (720) 806-0072

Business Address:

LATEFA BANCA KING LLC

449 Sun Lake Cir, APT 309

Lake Mary, FL 32746

United States

Please note that this business address should not be used for product returns unless our customer support team specifically authorizes it.

For faster assistance, please include your order number and the email address used during checkout.